FAQ

Yes, purchasing is reserved for registered users. Registration is free and only takes a few minutes.

You can register by filling out the form in the "Create an Account" section of the website. Enter your personal information and follow the instructions to complete the process.

You can recover your password by clicking on "Forgot Password" on the login page and following the instructions.

Yes, our site is open to both private individuals and professionals with a VAT number.

If you are a distributor and already our client, access the Reserved Area to place your order requests with the agreed sales conditions, including price discounts and payment methods.

fill out the "Become a Cerutti Distributor" form available on the website. You will be contacted to agree sales conditions.

Yes, all prices listed in the online catalogue include VAT. Shipping costs will be calculated separately during checkout.

After completing the order, you will receive an email confirming receipt with all the purchase details. Subsequently, we will send you an order acceptance confirmation.

For modifications or cancellations, contact us as soon as possible via email or phone provided in the "Contacts" section. Please note that changes may not be possible for confirmed or shipped orders.

Visit the "How to Choose the Right Peel" page, where you will find differences between the various lines and useful tips for selecting your peel.

Yes, subscribe to our newsletter to receive updates on new products, promotions, and more.

We accept payments via credit or debit card and bank transfer in advance. You will find all details during the checkout process.

Of course. To receive an invoice, it is mandatory to provide your VAT number and SDI code for electronic invoicing (or a PEC email address). The invoice will be sent via email to the address provided during the order. Please ensure that the billing information is correct at the time of purchase.

Yes, you can specify a billing address different from the shipping address during checkout.

We deliver to Italy and countries within the European Union.

Delivery times vary depending on the destination and are indicated in the order confirmation. Typically, products are delivered within 4-5 days of order confirmation and in any case within 30 days.

Yes, if you wish you can request by email the tracking number and instructions to monitor the delivery status. Shipments are handled by GLS courier.

Shipping is free for orders over €200. For orders below this amount, shipping costs will be calculated during checkout.

No, there is no minimum order amount. You can purchase even a single product.

Yes, only if you are a private user you have the right to withdraw from the purchase within 14 working days from delivery. The product must be returned intact and in the same condition as received. Return shipping costs are at your expense.

You can send your request via registered letter, PEC, or email to the contacts provided in the "Right of Withdrawal" section of "Terms and conditions" of the website.

In case of defects, contact us to activate the legal warranty of conformity. We will handle repair, replacement, or refund as provided by law, except for normal deterioration due to use.

You can contact us via email at assistenza@ceruttinox.it or by phone at +39 0324 80240. We are available for any need.

Yes, for any needs related to the use or installation of products, consult the Instruction Manual or contact our customer service.